Frequently Asked Questions

We are here to help. 

You can find a bundle of frequently asked questions on this page, in order to help with the most common questions our users have.

In the case you would have still any questions, we are one message away. You can send us an email provided under ‘contact us’ or you can start a live conversation with one of our team members that will help you find a resolution.

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Frequently asked questions

General questions about Preppally

Preppally is a company built and led by (ex-)employees at tech companies. Our instructors come from Google, Pinterest and LinkedIn. We all have been through the different stages and content provided on the platform. You can read and find more information on the About Us page.

Preppally is an Irish and Dublin based company. Our headquarters are in Dublin, Leinster, Ireland. Our business operates in the Irish legal and tax structure.

Program related questions

We strongly believe in an up-front clear cost structure. Our programs start at €59. Depending on the program you select, a different cost will apply. All of our programs have a one time cost.

Access is guaranteed lifelong or until our activities are officially ceased – in which you will get access to the course material directly.

No, Preppally has a clear cost structure. We do not bill people depending on their success rate or are not implying any costs or charges on salaries in the case you get hired.

A high-level overview of what is included in the different programs is available here. If you would like to see a breakdown per topic you can find this in our expanded overview.

The programs have different durations depending on the program you select. You do not need to finish the content in a certain time frame. The content will be available to you for the rest of your life. The duration displayed in the program comparison table, is the duration we expect you to invest in the video content and exercises – excluding the additional resources.

Preppally is oriented towards profiles looking for a job at a tech company (SaaS, SaaP), either big tech, scale-ups or startups. While our Galaxy Career Guidance Program focuses on commercial profiles, our other programs are role agnostic.

Ideal course takers have two to eight years of experience, but also candidates with more or less experience find success on our platform. A certain level of education is not necessary but might increase your chances to get hired. We welcome people from all backgrounds.

Guaranteeing getting hired is hard and there is some luck involved in the process. 93% of our candidates got hired at a tech company within 6 months of finishing our programs. While we can not guarantee you will get hired, we are seeing high success rates for those taking our programs, especially in combination with mentorship.

We categorise tech companies as companies whose main activities are technology, software and hardware. Most of these companies are either in Software-as-a-Service (SaaS) or Software-as-a-Platform (SaaP). We consider all sizes of companies, including big tech, scale-ups and startups. To give some examples:

Big Tech: Google, Apple, Amazon, Microsoft
Scale-ups: Stripe, Revolut, Coinbase
Start-ups: FalconX, Blinkist, Headspace

While our programs are focused on getting hired at tech companies, we believe you can still find benefit from our programs in the case you are looking for a role in consulting or FMCG. Many of the concepts covered during the programs are also applicable to other industries and can help you tremendously in preparing for your job application. Some candidates got hired at McKinsey, Bain and Company and similar.

Yes, some of our candidates got hired at companies such as Coinbase and OpenSea. Our modules are specifically made for tech and we consider Web3.0, Crypto and NFTs as a part of technology. We are working on specific courses on how to get hired by these companies too – but our main programs cover best practices for these companies. Your chances to get hired in Web3.0, Crypto or NFT will tremendously increase by our courses.

All our classes are online.

As we interview for tech companies, we are aware of the latest changes in recruitment processes. All of our programs are adapted to the latest state of applying for tech companies.

Preppally is a company built and led by (ex-)employees at tech companies. We all have been through the different stages and content provided on the platform.

Our programs work with auto-completion progressing. When you have watched all video content, the lesson will be marked as completed. We strongly recommend to follow the order of the course, but you are free to skip and navigate elements.

Hence, when a lesson is not auto-completed you still will be able to move to another lesson. In order to get certified you will need to complete all lessons. In the case you can’t complete a lesson and want to get a certificate, please reach out to us.

Yes, we take diversity, equity and inclusion very seriously. We have handwritten captions on all of our videos in order to provide a similar experience for those who are hearing impaired.

Yes, in our application we provide multiple ways to interact. Our main options to interact are:

  • Groups: based on your user level you can become a member of a group in order to interact with similar users.
  • Discord: we have a Discord server for our members, with specific channels based on user level

Yes, we provide the ability to participate in our programs and mentorship regardless of your physical location or background.

Our Sky Career Guidance Program and Space Career Guidance Program are role agnostic and will help you with preparing for your application for whatever role you are applying for, including engineering.

These programs, in comparison with the Galaxy Career Guidance Program don’t cover interviewing. If you are looking for specific help on engineering interviews, we recommend you to look at our partner: Outtalent. They are dedicating special resources and paying special attention to applicants from Preppally, so we recommend you to mention our company name in your application.

Payment related questions

All payments are secure and processed via Stripe. We currently allow users to buy programs or mentorship via: Visa, Mastercard, American Express, Google Pay, Apple Pay, Paypal and Bancontact.

Of course. All of our prices are displayed in EUR on the main website or EUR, GBP and USD in the application, but payment is possible in many other currencies. Our payment partner, Stripe, uses the daily conversion rate in order to automatically determine the cost in your local currency.

Access is immediately available after processing the payment. This usually takes at max a couple of minutes depending on your payment method.

Yes, in the case you are buying a program without having an account, an account will be created during the checkout process. The next steps, including the login information, will be available in the email(s) you receive after your purchase is complete.

Our refund policy is available in our terms of service. You can get a refund up to two weeks after your purchase when you have completed less than 10% of the program you have bought. The refund option expires after two weeks or in the case you have gone through 10% of the respective program’s content.

In the case you have a coupon or discount code, you will be able to apply this one during the checkout process. Promo codes can only be used during the checkout process. There is no retroactive usage possible. Terms of service apply.

There might be various reasons why your coupon code is not working. Coupon codes are not combinable, some coupon codes are personal and some might have expired. In the case you think neither of those three conditions apply, you can reach out to us with the coupon code and we will check the system to find a solution. Terms of service apply.

We currently do not provide any specific discounts for students, but we are working on a solution in order to validate you are a student.

Account related questions

You can reset your password in the case you remember your username or email address via the following link.

Yes, even when you manually registered on Preppally you can use a different login method. As long as your email address on your social profile is the same as your initial email address during registration, your accounts will be linked and all login methods will redirect to the same account.

No, in the case you are buying a program without having an account, an account will be created during the checkout process. The next steps, including the login information, will be available in the email(s) you receive after your purchase is complete.

When you login on Preppally, you can navigate to your account in order to change any preferences or information. You can also select which data is publicly displayed.

We do understand that if you are currently working for a certain company, you might not want your current employer to see you are practising in order to apply for a new job. Hence, your last name will never be displayed and you can use an alias as a user name. You are also not forced to set a profile picture.

During the checkout process, you need to provide correct details in order to link your purchase to you as an individual.

The data we collect – when provided by you – is included in our privacy policy. This policy also contains the method in order to have your data erased.

Mentorship related questions

You can apply for mentorship via the following page. The more information you provide, the better we will be able to match you with a mentor.

It usually takes up to 10 working days to review your application and find a match.

Mentorship is free for candidates that are selected by our partner organisations. In this case, mentorship will be provided by the partner organisation or mentors at Preppally, depending on the partnership model we have with the organisation that selected you.

In the case you are not selected by one of our partner organisations, you will get an offer from Preppally. A mentorship session is 1.5 hours and costs $150 or €140. We recommend at least three mentorship sessions in order to be fully prepared for your interviews.

Our mentorship program is usually over a span of two to three months and contains four sessions.

In the case you are selected by partner organisations, mentorship is provided in group sessions. A normal group is classroom size (up to 25 individuals). 

In the case you have a paid version of mentorship, mentorship will be provided tailored towards your need in a one-to-one format.

All our mentorship sessions are online.

Yes, as you will get tailored advice and training, you will be better prepared for your application. In the case you are selected by an organisation, you will also have a direct line with this organisation in order to get referred.

No, even when you are selected and trained by a certain partner organisation, you are not obliged to apply for this company.

Guaranteeing getting hired is hard and there is some luck involved in the process. 93% of our candidates got hired at a tech company within 6 months of finishing our programs. While we can not guarantee you will get hired, we are seeing high success rates for those taking our programs, especially in combination with mentorship.

Yes, mentorship takers or mentees will be able to interact with each other. We have different options in order to interact:

  • Mentorship center: dedicated space for everyone within your cohort
  • Groups: based on your user level you can become a member of a group in order to interact with similar users.
  • Discord: we have a Discord server for our members, with specific channels based on user level – including your cohort and all mentees.
Yes, we provide the ability to participate in our programs and mentorship regardless of your physical location or background. 

We adjust mentorship to compatible timezones.

Mentor related questions

You can apply to become a mentor via the following page. The more information you provide, the better we will be able to assess your ability to mentor others.

It usually takes up to 10 working days to review your application. If the initial review is successful, we will plan an initial meeting with you in order to get to know each other better.

Our main goal is to keep user experience and standards as high as possible. All mentors will have to go through the same screening process.

No, we currently do not compensate our mentors directly. Mentors might be indirectly compensated because they have early access to candidates and can earn referral bonuses. 

We first and foremost think becoming a mentor should come from intrinsic motivation. You will be able to gain relevant coaching and management skills. Next to this, you will have a very big impact on someone’s life.

Yes, we acknowledge many employees at tech companies have volunteering hours from their company. We will be able to provide an official document stating your voluntary hours of coaching and mentoring. This document can be used in order to prove your societal contribution to your employer.

Regardless, we expect volunteers to live up to the same expectations.

Diversity related questions

Yes, our dream is to make the world and more specifically tech a more diverse and inclusive space. We have multiple initiatives in place in order to contribute to this:

  • Mentorship: we favour diverse backgrounds in mentorship applications and we work together with different employee resource groups to have mentors that understand what’s truly important for you.
  • Webinars: we invite diverse speakers to our webinars in order to reach and align the needs of different groups.
  • Partners: we partner with diverse organisations and provide non-profit organisations supporting diverse groups, additional support and discounts for their members.
  • Community: we welcome users from any background and we have efforts to keep our platform a safe and diverse space.
  • Inclusive design: while we are no professional programmers, we still tried to make Preppally an inclusive visual platform. All of our videos have closed captions, handwritten. We try to have representative visuals and we tried to make the platform easy to use.

Yes, as allies we try to understand your experience, but we also know your first-hand experience is more exhaustive. We welcome ideas, initiatives and support requests from our visitors and users. Reach out to us via email.

Yes, we are happy to listen to the initiative you are driving and want to see how we can contribute to equal opportunities. Please reach out to us here.

Yes, we provide the ability to participate in our programs and mentorship regardless of your physical location or background.

We want to make sure you have the best experience possible and we are happy to find a solution. Reach out to us here.

Yes, of course you can and we highly encourage you to apply for mentorship in order to get additional support. We want you to be successful in your application.

Visa requirements are highly dependent on the location and company you are applying for. These often come with high complexity and specifical requirements based on multiple factors. While we can’t help directly on your visa application, we are still happy to see how we can provide you with specific support. Please send your inquiry here.

Business related questions

Yes, we have specific information available for partner organisations on the following page.

Yes, we would even encourage you to request a tailored offer and start a conversation with us. We want to understand your core business needs in order to be able to contribute the most value to you. Via our business page you can reach out to us directly.

You can find a full breakdown of features you will have access to when partnering with us on the following page.

Yes, you can find more information on our business page. We highly recommend you to start a conversation with us in order to find a mutually beneficial agreement.

Yes, you can find more information on our business page. We highly recommend you to start a conversation with us in order to find a mutually beneficial agreement.

Yes, you can find more information on our business page. We highly recommend you to start a conversation with us in order to find a mutually beneficial agreement.

Yes, you can find more information on our business page. We highly recommend you to start a conversation with us in order to find a mutually beneficial agreement.

Yes, you can find more information on our business page. We highly recommend you to start a conversation with us in order to find a mutually beneficial agreement.

Yes, we have measurement and reporting in place. You will be able to see key metrics for advertisements on our website, tracking of job applications, attendance rates and so forth. Get in touch with us to understand all options via our business page.

Report a bug

First of all, our apologies for your bad experience. We are doing our best to make our platform as accessible and functional as possible. 

We, of course, welcome all feedback and want to find a solution for any technical or other issues you are experiencing. Please share your feedback with us here and we will come back with a resolution.

Get in touch

At the top of this page you can find a way to start a chat conversation with us directly. We will try to answer your questions as soon as possible.

In the case you want to contact us per email, that’s possible via the following link.